Privacy Policy & Terms

Your Privacy

At, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by and how we use it. This document also includes important terms you must agree to before shipping your item to us.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at

Log Files follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.

Terms & Conditions

The following Terms and Conditions written shall manage your use of this website and the services provided by it. These Terms will be applied fully and affect to your use of this Website and the service provides. You must not use this Website if you disagree with any of these Terms and Conditions. Minors or people below 18 years old are not allowed to use this website or service.

Lost Items is not responsible for your item until it is marked delivered to our offices by USPS. If an item is changed to a different delivery address by the customer, all offers are void and we will collect shipping reimbursement from the customer. All labels provided include insurance for the amount offered. If an item is lost during shipping or the carrier fails to deliver and item, we will file an insurance claim. Insurance claims can take up 60 days to be processed by USPS. Items shipped in the original manufacturers box cannot be insured until placed in a different box or wrapped to conseal it's contents. If an item is lost and it was shipped in the original box without consealing it's contents, will not be liable.

Damages to Shipments insures all labels provided for the amount offered. If an item arrives to us damaged, we'll file an insurance claim. Insurance claims can take up to 60 days to be inspected and processed and payment will not be issued until this process is complete. Items must be sufficiently packed to be covered by our insurance. claims no responsibility for items insufficiently packed, we recommend requesting a box from us or following the instructions located here. If the insurance claim is denied because of an insuficiently packed item or damage not related to the claim, your item can be returned to you at your request.

Significantly Not As Described Items
Over 90% of the units we recieve are as described and do not need to be requoted. However, we deem an item significantly not as described if there are issues found that weren't mentioned that affects the item value negatively equal to or over $20. If receives an item significantly not as described by you or your agent, we will modify the offer amount and contact you after inspection via email with details about the issues. If any issues are found that negatively impact the item value that are LESS THAN $20, we will automatically deduct this amount (between $.01-$19.99) from your payment amount but will usually communicate the reason for deduction. You are under no obligation to accept the modified offer amount and can request your item be returned to you. You are responsible for return shipping charges if an item is significantly not as described. Return shipping charges are payable via credit card or Paypal and must be paid before your item is returned to you. assumes all items are complete unless otherwise selected or noted with your offer. In the event your item arrives without parts or accessories (such as power adapter, box, screws etc...) that you had previously confirmed were included, we will automatically deduct the cost of the accessory from your payment amount valued at the lowest used market value in "good" condition. Power adapters and cords must not be frayed or heavily damaged or they will be automatically deducted from your payment amount with the same valuation and previously noted in this section. iMac sellers: Your offer by default includes the Apple branded keyboard, magic mouse and power cord. Any other keyboards and mice are not eligible. Please note on the "additional information" section of the quote form if you are not sending these items and we'll modify your offer or quote.

Units Marked as Broken or Repair
We're able to offer the best pricing online for broken or damaged units. In turn, we depend on you to tell us what may have happened to the unit and what may be broken or damaged. All screws, cables and components must be present and undamaged unless otherwise noted. For example, if you damaged your screen, we expect the unit to come to us with just a damaged screen. If you spilled liquid on it, we expect the unit to come to us with corrosion and shorts in the logic board components. Repair should not have been attempted by anyone except an Apple Authorized Service Provider (AASP). If we find any indiciation of anyone besides an AASP repairing or working on the unit, we will either return the unit or automatically reduce the offer amount by up to 30%. This amount can change if the unit shows damage or improper repairs. If we find other damage to the unit not caused by the reasons stated, we reserve the right to modify your offer accordingly. You are under no obligation to accept the new quoted amount and can have the unit returned, but shipping must be paid before the unit is returned.

Condition Descriptions
  • Like New: No flaws or any kind of blemishes. Looks like it just came out of the box. Screen must be flawless. Unit is fully functional with minimal use.
  • Good: Hardly noticeable scratches and very shallow dents if any. Screen must be flawless. Unit is fully functional and missing no keys or rubber feet.
  • Fair: Some shallow scratches or dents. Screen may have very light scratching but you cannot tell when the unit is on. Unit may be missing rubber feet or have light keyboard wear.
  • Poor: Deep scratches, dents or dings. Screen might have scratching or marks from keyboard. Screen may have slight bleeding. Unit must still be fully functional.
  • Broken: Screen or LCD damage, major cosmetic damage or internal damage. Unit must be complete with all parts intact before it stopped working. Repair should not have been attempted by anyone except an Apple Authorized Service Provider. Units with multiple defects (ex: sreen damage and liquid spill) may be requoted accordingly.

Refurbished Units
If the serial number of your unit shows that it was originally purchased from Apple as refurbished, it may carry slightly less value and be requoted. Many units that have been refurbished have used replacement parts in them or previous damage and some tend to have recurring problems.

After your item is inspected, our standard policy is to send payment within one business day. Ultimately, does not guarantee same day payments or a payment time frame. If there are delays in processing your item, such as needing further inspection or if your item is not as described, your payment can be delayed. Payments can also be delayed due to day to day business and payment provider changes but we will make every resonable effort to provide compensation in the form of interest on significantly delayed payments. Check payments are sent Monday and Friday. Please allow 3-5 business days to receive your payment from us.

If you've had a positive experience with SYA, we encourage you to leave a review on Twitter! To reduce competitor sabotage, negative, false or misleading information, by using our service you agree to refrain from publicly or privately posting any negative content, reports, posts or reviews regarding SYA, it's entity or relation therof, without first entering a request for mediation or consent by contacting us. Doing so may result in collection of damages in the form of offer modification and payment compensation up to but not more than $500 per occurence. If payment has already been made, SYA will attempt to collect, reverse or dispute payments. If no offer exists, we will seek to remove any such content, reports, posts or reviews by any means possible.

In the rare circumstance we need to modify an offer, or if there are issues making payment, we will contact you via phone or e-mail at the contact information you provided. We must hear from you in a timely manner. The following will happen if we do not hear back from you:
  • We will send payment of the modified amount automatically if the adjustment is less than $20 or
  • Your item will be held for 15 days pending return. The return cost must be prepaid by the customer.

SYA assumes ownership of items upon delivery with or without compensation. Although many units do not to be requoted, offer amount or payment can be adjusted at our discretion. Requotes are delivered by e-mail.

During inspection process, you authorize to inspect, clean and dissassemble your unit if necessary for inspection. The storage device attached to your unit is immediately erased at time of inspection and all data will be lost. Your data will not be returned if your unit is returned to you. DOES claim responsibility of any damage to your unit during inspection not caused by shipping or other preexisting defects. will many times record inspections for review internally. Any accessories that did not originally come with the unit will be disposed of and if your unit is returned, they will not be returned with it. Many times this includes cases and laptop sleeves.

How We Erase Your Data
Privacy is one of our main concerns and one of the reasons we're trusted in the industry. Your data is never viewed, transferred or copied. The first thing we do during inspection is wipe your storage device and write over it. If your storage device is damaged or cannot be erased, we will destroy it by any means possible. Ultimately, claims no responsibility for your data but we do have multiple practices in place to destroy it and make sure your privacy is not compromised.

Stolen Items
We do not buy stolen items or items that are iCloud locked. We have a no tolerance policy with stolen items. No payments will be made for items reported lost or stolen and the item will not be returned. This includes items that are iCloud locked.

Price Match Guarantee
We believe we have the most competitive prices but in the event that you find a better published price from a competitor below, we'll match it and add 1-5% of the competitor quote.

Qualifying Competitors:
  • Gazelle
  • SellYourMac (SYM)
  • BuyBackWorld
  • TurnTronics
  • JayBrokers
  • SellShark

Offer Price Matching %:
  • Under $400: 5%
  • $401 to $600: 4%
  • $601 to $800: 3%
  • $801 to $1000: 2%
  • $1000 and over: 1%

Intellectual Property Rights
Other than the content you own, under these Terms, and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

You are specifically restricted from all of the following:
  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties
This Website is provided “as is,” with all faults, and express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability
In no event shall, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

You hereby indemnify to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement
These Terms constitute the entire agreement between and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Kansas, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Kansas for the resolution of any disputes.

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. These terms can change at any time without notice.

Receive payment in as little as 24 hours:
paypal is not an official Apple website and has no affiliation with Apple Inc. Mac, Mac OS, GarageBand, Logic, iTunes, iPod, iPod touch, iPad and iPhone are registered trademarks of Apple Inc.